🔒 Our Core Privacy Guarantee: Your life stories, audio recordings, family memories, and personal names are your exclusive property. We do not sell your personal data, and we never use your private memories or manuscripts to train public foundation artificial intelligence models.
1. Introduction
At The Memory Scribe ("we," "our," or "us"), we understand that recording your life story requires trust. This Privacy Policy details the types of personal data we collect through our website (https://www.thememoryscribe.com), applications, and ghostwriting services, how that data is protected, and your rights regarding your personal history.
2. Information We Collect
To provide empathetic ghostwriting, audio transcription, and hardcover book fulfillment, we collect:
- Account & Storyteller Profile Data: Full name, email address, password hash, date of birth, hometown/setting, and book dedication preferences.
- Memoir Recollections & Audio Recordings: Spoken voice recordings, automated transcriptions, typed reflections, and Story Bible entities (such as family names, childhood locations, and historical dates).
- Payment Details: Payment card information is tokenized and processed directly by our third-party payment partner, Stripe. We do not store raw credit card numbers on our servers.
- Fulfillment & Shipping Data: Physical mailing address and recipient contact details when ordering proof or hardcover copies.
- Technical Information: Standard server logs, IP address, browser type, and operating system for security monitoring and fraud prevention.
3. How We Use Your Information & AI Ethics
We process your personal information strictly for the following purposes:
- MemoirGhost Chapter Drafting: Routing your prompts and transcripts to secure LLM inference endpoints to draft, revise, and continuity-check your book chapters.
- Audio Preservation: Storing raw audio files in encrypted Amazon S3 audio vaults so you and your descendants can listen to your genuine voice narration.
- Strict No-Training AI Policy: We process your chapters exclusively through enterprise API zero-data-retention tiers. Your words are never fed back into public model training datasets.
- Customer Support & Book Proofing: Assisting you with interior layout formatting and proof approvals.
4. Third-Party Service Providers
We work with trusted industry leaders to provide our platform:
- Stripe (Payment Processing): PCI-DSS Level 1 compliant infrastructure for secure subscription and one-time print package transactions.
- Lulu Print Studio (Book Fulfillment): Print-on-demand partner used to manufacture, bind, and drop-ship physical hardcover books to your shipping address.
- Amazon Web Services (AWS S3 & CloudFront): Encrypted cloud storage and content delivery network for secure manuscript and audio vault hosting.
5. Data Security & Encryption
We employ defense-in-depth security measures. All data in transit is encrypted using modern TLS 1.3 cryptographic protocols. Stored audio recordings and manuscripts are protected with AES-256 encryption at rest. Accounts are safeguarded with salted bcrypt password hashing and JWT token authentication.
6. Data Ownership & Your Rights
You retain 100% intellectual property ownership of your manuscripts. At any time, you have the right to:
- Export Your Work: Download your chapters as digital PDF documents.
- Delete Audio Files: Remove specific audio recordings from your vault.
- Account Erasure: Request the permanent deletion of your account, Story Bible entities, and saved chapters by contacting our privacy team.
7. Children's Privacy
Our service is intended for adults and family storytellers. We do not knowingly collect personal information from children under the age of 13.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at:
Email: privacy@thememoryscribe.com
The Memory Scribe Legal & Trust Team
Website: https://www.thememoryscribe.com